Terms of Service

 

Effective Date: May 3, 2025

Welcome to MADAME & Co (referred to herein as “we”, “our”, or “the Company”). These Terms of Service govern your use of our website, www.madameandco.com, and all related services, purchases, and interactions.

By accessing or using our website, you agree to these Terms of Service. If you do not agree, please do not use our website.

1. Eligibility

You must be at least 18 years old, or the legal age of majority in your country, to make a purchase on our site. If you are underage, you may use the site only with the supervision of a parent or guardian.

2. Our Services

MADAME & Co creates and sells luxury jewelry pieces, including customized and handmade items. Our services include online product display, payment processing, worldwide shipping, and customer support.

 

3. Custom Orders

• All custom or personalized products are made to order.
• Once production begins, changes or cancellations are not allowed.
• We retain the right to refuse customizations that do not align with our brand standards.

 

4. Pricing and Payments

• All prices are listed in [Currency] and include applicable VAT (unless stated otherwise).
• We accept credit cards, bank transfers, and other secure payment methods.
• Prices may change without notice, but changes will not affect orders already confirmed.

 

5. Order Acceptance

We reserve the right to refuse or cancel any order for reasons such as:

• Product unavailability
• Errors in pricing or product information
• Fraud or suspected illegal activity

 

6. Shipping

• We offer international shipping.
• Shipping fees are calculated at checkout.
• Customers are responsible for any applicable customs duties or taxes.
• We are not liable for delays caused by couriers or customs.

 

7. Returns & Refunds

Due to the nature of our products:

• We do not accept returns or offer refunds on custom or made-to-order items.
• If an item arrives damaged, notify us within 48 hours with supporting photos for a possible repair or replacement.
• Non-custom items may be eligible for return under certain conditions at our discretion.

 

8. User Conduct

You agree not to:

• Violate any applicable laws or regulations
• Infringe on our intellectual property
• Upload harmful, fraudulent, or misleading content
• Attempt to disrupt the operation of our site

 

9. Intellectual Property

All content on this website—including logos, photos, product designs, and text—is the property of MADAME & Co and protected by intellectual property laws. Unauthorized use is strictly prohibited.

 

10. Account Management

If you create an account on our website:

• You are responsible for keeping your login credentials confidential
• You must notify us immediately of any unauthorized use of your account

 

11. Limitation of Liability

To the fullest extent permitted by law, MADAME & Co shall not be liable for:

• Indirect or incidental damages
• Loss of data or profits
• Any issues arising from third-party services (e.g., payment processors, couriers)

12. Governing Law

These Terms are governed by international commercial law and may be enforced in courts of Israel or through arbitration via the ICC (International Chamber of Commerce), at our discretion.

13. Changes to Terms

We may update these Terms at any time. Continued use of the site after updates constitutes acceptance of the new Terms.

 

14. Contact Information

If you have questions about these Terms, you may contact us at:

MADAME & Co

Toval 4 street Tel Aviv Israel 

 

Email: contact@madameandco.com